Read through frequently asked questions from our 1xslots players.
If you want to join 1xSlots Casino, you need to create an account first. This is a very simple procedure where you have to share some of your details with the casino and your account will be good and ready in just a couple of minutes. All that is left for you to do is to deposit funds to your account and take advantage of the welcome bonus and start playing your favorite games.
Registering for an account is very easy. All you have to do is to head to the casino’s official website and click on the Register button and complete all the required fields. It is very important to opt-in for the welcome bonus when you create your account otherwise you will not be able to claim it later on.
One can forget their password, but there is nothing to worry about it here. You can easily recover your password when you click on the 'Forgot your password' link. You will have to enter your phone number or email, whichever is linked to your account, and follow the simple instruction. If you have any questions or you encounter a problem you should contact Customer Support.
If you forget the email address you have used to create your casino account you will have to contact Customer Support and go through the identification procedure. You will also have to send a list of your latest activities on your account as well as if you have a screenshot of your latest transaction.
You are allowed to have only one account at 1xSlots Casino. If you try to create more than one account to take advantage of the welcome bonus, or whatever reason you might have, you are risking having all your accounts suspended and all your winnings forfeited.
Yes, you can change your email address, but to do that you have to contact the Customer Support team.
At 1xSlots Casino, you can choose one of the many currencies that they offer. You need to keep in mind that you have to choose your currency when you create your account and once you do that you can’t change it later on.
If you believe that gambling is causing problems and harming your life, you can close your account. You need to know that closing your account is a permanent decision and you can’t open it again later on. For that reason, we suggest you take a break from gambling and self-exclude yourself from using your account.
Yes, you can close your account for a certain period and concentrate on other things in your life. Once a certain period has passed you can reopen your account again.
The minimum and maximum deposit limits depend on the payment method you use. If you want to see the exact amount, you need to head to the Payments section, and next to each payment method you can see the limits allowed. When you want to claim the welcome bonus, you need to make at least a $10 deposit to be eligible for the offer.
When you deposit to your account, it usually takes up to a couple of minutes for the funds to reflect in your account.
The casino doesn't charge a commission on withdrawals and deposits. Anyhow, some payment methods may charge a fee.
1xSlots Casino doesn't set restrictions on withdrawals, however, some payment systems may set some limits.
The verification procedure at 1xSlots is not obligatory. Anyhow, if your activity on the website is suspicious the casino may require some copies of legal documents from you, otherwise, your withdrawal request will be canceled.
After you send all the required documents to the casino, it will take not more than 72 hours for the casino to process the documents.
Bonuses are a way that the casino attracts new players and keeps the old ones happy. Bonuses are usually money or free spins that you receive to play at the casino. They usually come with wagering requirements, so make sure that you meet them before requesting a withdrawal. The wagering requirements refer to the amount you need to bet in the casino before you would be able to request a withdrawal. For instance, if you receive $100 in bonus funds, and the wagering requirements are 30 times, then you need to multiply the bonus amount with the wagering requirements $100 x 30 = $3000. This means you need to place bets worth $3000 before you will be able to make a withdrawal.
When you go to the ‘Bonuses and gifts’ section, you can find all the necessary information there about the active bonuses and the amount that needs to be wagered.
1xSlots takes care of their customers, so from time to time, they can award them individually tailored bonuses. If you want to see if something is waiting for you, you can go to the ‘Bonuses and gifts’ section in My Account.
1xSlots Casino takes security to be their top priority and they do everything that is in their power to protect their clients. They utilize the latest encryption technology that banks use, so you can rest assured that your personal and financial details are safe at the casino.
Fair play is very important for any casino that wants to establish a long-term relationship. The casino has been licensed and they have partnered with some of the well-known software providers to bring a safe and trusting environment for their players.
You can play most of the games at 1xSlots Casino for free. This is a great way to learn the rules of a certain game and develop a strategy. The casino will award you with virtual money to play, so this means you don’t have to deposit your own money and still get to enjoy all the benefits the game has to offer.
If the game freezes during the gameplay, there is nothing to worry about here. The round will continue on the server and the winnings will be credited to your account. Usually, in cases like this, you should log out of your account and log back in. If the technical problem persists, then you should contact Customer Support so they can look into the issue.
You don’t have to do anything to receive a bonus at 1xSlots. Usually what is required from you is to make a qualifying deposit and the bonus will be added to your account automatically.
You can have only one active bonus to your account. Once you meet the wagering requirements of one bonus you can move on to the next one. The casino has a very generous welcome bonus for their players and also there are regular promotions available once you become a regular.
Yes, 1xSlots Casino is available in South Africa. If you want to check whether you can play at the casino or not, you should check the restricted countries list.
The welcome bonus comes with wagering requirements that you have to meet before requesting a withdrawal. The wagering requirements, in this case, are 35 times, and you have to play through the bonus funds within 7 days, otherwise, it will be forfeited.
Yes, you can play all the games that 1xSlots has to offer on your hand-held device. You can either download the app or enter the casino using your browser.
You can play any game you want and it will help you clear the wagering requirements. But there is one thing that you need to keep in mind and that is not all the games will contribute towards the wagering requirements in the same way. Online video slots will contribute 100% towards the wagering requirements while other games will contribute in a lesser percentage.