Casino Cruise Review - FAQ

I lost internet connection while playing. What happens in situations like this?

It is possible to lose your internet connection but there is no room for panic. If you can't reconnect to your game immediately, your bet will be logged as a stand, this means you are not taking any action for that particular round.

How to play roulette at Casino Cruise?

To play any game at Casino Cruise you need to have an account. And, when it comes to Roulette there are some rules you need to learn before you decide to play for real money. The good news is that you have the opportunity to play for fun at Casino Cruise without having to deposit. This is a great feature that allows you to learn the rules of the games, roulette in this case, and once you feel confident enough you can start playing for real money. The game aims to predict where the ball will land. There are many different bets you can place and we advise you to learn the bets and the odds they offer. Some bets are more likely to happen and some bets are not that likely to happen but they offer higher payouts. Basically, in the beginning, you have to decide how you want to play the game, whether you like more challenge or a steady play where you are not going to win much, but at the same time, you are not risking much either.

How to play Blackjack?

Blackjack is another very popular game and we believe you will learn how to play it in no time. The game aims to beat the dealer by getting a hand closer to 21, higher than the dealer's, and without going bust. The best hand in Blackjack is when you receive 2 initial cards that will give you a total value of 21. This hand should involve an Ace and a face card or a 10. When you receive your two cards, and if you don't have a Blackjack you will continue the game. You have the option to hit, stand, split, or double.

How to play Baccarat?

The goal in Baccarat is to create a hand as close to 9. The biggest distinction that Baccarat offers to players is the chance to place a bet on the Banker’s hand and a tie as well. Once you receive your cards you will receive a third card according to predetermined rules, so will the banker. The rules for the player are quite simple, you will receive a third card if your hand value is below 5, and you will stand if your hand value is 6 or higher. The rules for the banker are slightly more complicated and they depend on the player's third card. But, the good news is that you don't have to know these rules to have a successful session.

What is a Live Casino?

The live casino allows you to have a real-time experience from the comfort of your home. You can play different table games that are streamed from a studio or a land-based casino. The games are hosted by professional Live Dealers, with whom you can talk and for a moment forget that you are seated in front of your computer and not in a casino.

What can I use the live casino chat window for?

The live chat window will allow you to talk to the dealer and with the other players as well.

Can the live dealer help me with my account?

The live dealer doesn't have access to your account so they can't help you in any way. But, if you have questions regarding the game you are playing they will be more than happy to assist you.

How long will it take to verify my account?

The moment the casino receives all the necessary documents they will do the processing as soon as possible. The processing time usually takes within 24 hours, but sometimes it can take longer. If you don't want to prolong the procedure you should send all the necessary documents at once and make sure that you follow the rules regarding the copies.

Is there an option to cancel the self-exclusion?

If you request to self-exclude yourself from gambling then you will have to wait for the period to end if you are a resident of the UK, any other player can cancel the self-exclusion. When you do that, you will have a 7 day cool off period to think again about your decision.

What to do after the self-exclusion period ends?

Once the time limit you have selected for the self-exclusion is over your account will be automatically re-opened. And, if you are a resident of the UK, then you will have to send the casino request before your account is opened again.

How to self-exclude from gambling?

Self-exclusion is a feature that allows you to take a break from gambling. This is a step that problem gamblers usually take when gambling starts to negatively influence their life.

Can I close my account?

Yes, you can close your account whenever you want, and to do so, you need to contact Customer Support and they will guide you through the process.

Can I change incorrect personal details?

When you log in to your account and select the profile tab you can correct all the information that you submitted during registration. The only details you can't change are your name, date of birth, and country of residence.

I have problems with the registration page. What should I do?

Usually, when you encounter a problem during registration, they are self-explanatory. But if the problem persists and you can't find a way to solve it then you should contact Customer Support for assistance.

Where is my Profile Page?

When you log into your account, click on the ‘My Account’ tab in the top navigation bar. This will take you to your Home page and from there click on the Profile tab which you can find in the side menu.

Is it possible to check my account activity or transaction history?

You can check your account activity any time you want. Just click on the Transaction tab under My Account. If you need more information that you can't find there, you can contact Customer Support for further assistance.

Can I have more than one account?

Unfortunately, Casino Cruise allows its players to have only one account. And to be honest, one account is all you need. Players tend to create more accounts at the casino to take advantage of the welcome bonus, but we have to tell you that this is an illegal activity and you shouldn't do it.

I believe I have gambling problems. Who can I consult with?

Once gambling starts to get out of your control it stops being fun. The moment you realize you have problems and you are developing a gambling addiction then you should seek help. You can visit the Responsible Gaming section at the Casino Cruise website and get in touch with one of the many organizations they have linked to their page. They also offer different tools that can help you control your gambling habit.

How long will it take for the deposit to reach my account?

In most cases, deposits will reach your account instantly, but in some cases, this can take longer depending on the country you are a resident of and the provider.

How to deposit to my Casino Cruise account?

Depositing your account is very easy. All you have to do is to head to the Cashier and choose the deposit method that suits you. Enter the amount you wish to deposit and confirm the deposit. At Casino Cruise, you can use one of the following methods Visa, MasterCard, Skrill, Neteller, Paysafe, or Bank transfer. Keep in mind that deposits made with Skrill and Neteller are not eligible for the welcome bonus.

What is the minimum and the maximum amount I can deposit?

The minimum and the maximum amount you can deposit to your account mainly depend on the payment method you are using. In most cases, the minimum deposit is between $10 and $30, and the maximum deposit is somewhere between $250 and $10.000. If you want to know specifically how much you can deposit, then you should go to the cashier and click on the payment method and you will find all the necessary information there.

Why did my deposit fail?

Your deposit may fail due to many reasons and the payment provider doesn't inform the casino why that is so. Some of the common reasons why a deposit may fail are the following:

· You have entered incorrect payment details, and this is one of the most common reasons why a deposit may fail. If your details don't match the bank will immediately decline your transaction.

· You may have supplied an incorrect CVV2/CVC2 security number.

· You don’t have enough funds available in your account.

· If you have more than 5 credit cards at the same time, this may prevent your deposit from going through.

I have made a deposit but the funds were not credited to my account. What should I do?

The first thing you need to do is to check whether the funds were deducted from your account and if they were then you should contact Customer Support. In some cases, the casino might ask you for a copy of the transaction so they can better investigate the matter.

Do I have to pay a fee for deposits?

Casino Cruise doesn't charge any fees for deposits, but your payment method might. Anyhow, when you make a deposit and if there is a certain fee involved then it would be clearly stated.

What is an e-wallet transfer?

An e-wallet offers fast and secure transfers of funds. Some of the most popular e-wallets you can use are Neteller and Skrill. You can fund your e-wallet account using your credit card, bank card, or via bank deposit.

Can I set a deposit limit?

Yes, you can set deposit limits whenever you want. We encourage you to do so because this way you will have more control over your budget. You can go to the Responsible Gaming section and you will be able to schedule all your limits.

Why doesn't Casino Cruise accept my card?

Some credit card issuers prevent customers from making deposits to online gaming sites. If you have an issue depositing with your credit card you should contact your card provider first. And in the meantime, there are many different payment methods available at Casino Cruise that you can use instead.

Am I allowed to use more than one payment method?

Yes, you are allowed to use many different payment methods to deposit to your casino account. At Casino Cruise, you can use up to five different payment methods to fund your account.

Can I send my documents and are they safe?

Yes, all the documents that you send to the casino are kept safe in a secure environment. The casino utilizes the latest SSL encryption technology to ensure all information that you send to the casino is kept safe.

How can I know that the games at the casino are fair?

Casino Cruise utilizes a Random Number Generator to ensure that performance is truly random. What is more, the system has been regularly tested as well.

How can I get a 3D Secure IPIN?

You will have to apply with the bank or card website that issued your card to get a 3D Secure IPIN.

Does Casino Cruise share my details with any third parties?

No, the casino will never share your details with anyone else. The casino needs your details to confirm your identity, age, and home address. This information allows the casino to offer real money transactions to and from your account. They keep all your information safe and your privacy is their top priority.

What is the meaning of GDPR?

GDPR is an acronym that stands for General Data Protection Regulation and it is a regulation in EU law on data protection.

Can I have some of my details deleted?

The casino has to follow some strict policies prescribed to them by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA) and for that reason, you can't delete any information. After a certain period, the casino will delete all your details if you are not using your account anymore.

Are my funds safe at Casino Cruise?

Casino Cruise utilizes SSL encryption to protect all your details. All the payment methods that are available at the casino are PCI compliant and conform to PCI standards. This means that all your personal and financial details are safe and that the casino meets the highest security standards for payments.