Spela Casino Casino Review - FAQ

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Spela Casino
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FAQ

Here you can find the full list of frequently asked questions about Spela Casino.

How to make a deposit?

Players need to deposit to their account if they want to play for real money. Making a deposit is a simple process that will take less than a minute. Players need to head to the Cashier and choose the Deposit section, choose the payment method they want to use, and enter the amount they want to deposit.

The funds should reflect in one's account almost immediately. Players who make their first deposit are entitled to a very generous welcome bonus that they should take advantage of.

Will I get free spins?

Players who deposit to their Spela Casino account for the first time are entitled to a very generous welcome bonus that includes free spins as well. The free spins are credited to the player's account as soon as their transfer is successful.

How long does it take to verify my account?

Players need to send copies of legal documents to verify their accounts. It will take the casino not more than 72 hours to process the documents and verify an account.

Is it possible to cancel self-exclusion?

Players who reside in the UK are not able to cancel self-exclusion and they have to wait for the period to end. Players who reside in other countries can cancel the self-exclusion period, but they will not have their accounts immediately. They will have 7 days cool-off period which will be enabled following the cancellation of the self-exclusion period.

What happens when the self-exclusion period ends?

Players have the option to choose for how long they want to self-exclude themselves from gambling. Once the time limit players chose for self-exclusion is up, their account will be automatically re-opened. Players from the UK need to send a request and take positive action before re-opening their accounts.

Can I close my account?

Players who no longer want to gamble can permanently close their accounts. The best thing to do here is to contact Customer Support and they will guide players through the process.

Can I change incorrect personal details?

Players need to be very careful when they create an account and enter their details because later on, they can't change it. The best thing to do in case they have to change some details is to contact Customer Support, and they will guide you through the process.

How to check whether I have an account at Spela Casino already?

Players who believe that they already have an account at Spela Casino need to contact the casino directly via the Live Chat feature. A Customer Agent will be able to quickly check and verify the player's details.

I have problems registering, what should I do?

Usually, the error messages displayed during the registration process are self-explanatory, but if players encounter a persistent problem should contact Customer Support.

I lost my internet connection while playing Live Roulette. What should I do?

It is possible to lose internet connection while playing at a casino, but there is nothing to worry about. Once a player logs into their account, the game will continue as normal. Their bets will be logged as 'stand', which refers to a point in which a player doesn’t want to take further action in the game.

What is Live Casino?

Live Casino is the ultimate addition to Spela Casino. This refers to real-time table games that are streamed from either a studio or a land-based casino.

Players have the opportunity to play their favorite games in real-time with real-life dealers. They can even chat with the dealer and the other players and this adds the social element to the game.

What is the live casino chat window for?

Players can take advantage of the chat window and speak with the dealer and the other players as well. The dealer will always be happy to answer any questions players have regarding the game they play.

Can the live dealer help me with my account?

Live dealers are professional in their job and they will answer every question regarding a game. When players have questions about their account, the best thing to do is to contact Customer Support.

Can I turn off a subscription to newsletters and promotions?

Players who don’t want to receive email updates can simply click on the ‘Unsubscribe’ button that can be found in all email and SMS communications.

Can I have more accounts at Spela Casino?

Players are allowed to have only one account at Spela Casino. And, players who create more than one account at the casino to take advantage of the bonuses and promotions are risking having all their accounts suspended.

Can I check my account activity?

Yes, players can check their account activity by clicking the Transaction tab under My Account.

Can I change my registered email?

Players can easily change their email addresses under the My Account and Change Email tab. All they have to do is to click on the tab and follow the simple instructions.

What happens if I forget my password?

Players who forget their password can easily retrieve it. All they have to do is to click on the ‘Forgot your Password’ link and follow the simple instructions. The casino will send an email with a password reset link. Players need to click on the link and create a new password.

Is Spela Casino’s website licensed?

Yes, Spela Casino is operated and managed by Genesis Global Limited which is incorporated under the laws of Malta Gaming Authority and the British Gambling Commission.

Is my account safe?

The Player's personal and financial information is protected at all times. Spela Casino utilizes the latest encryption technology to make sure that all its players feel safe and secure while they play at the casino.

Can I have some of my details deleted?

The casino is not able to delete any information stored in their database for 5 years. The casino is legally compelled to follow these directions from the Malta Gaming Authority and the UK Gambling Commission.

Is it safe to send personal documents to Spela Casino?

Spela Casino utilizes the latest encryption technology to make sure that all players’ information is safe and secure. All the documents that the casino receives are kept in a secure environment and can be accessed only by senior security personnel.

How long does it take for a deposit to reach my account?

When a player makes a deposit, once the deposit is successful the funds should reflect in their account instantly. Anyhow, some payment methods may take slightly longer.

Does Spela charge a fee for deposits?

Players can make deposits and withdrawals any time they need to and the casino doesn’t charge a fee for that.

What payment methods are available at Spela Casino?

Players can find some of the most used payment methods at Spela Casino. Anyhow, their availability will depend on the country where they reside. The best thing to do here is to head to the account, and all the available payment methods will be listed in the Cashier at the Deposit section.

I have made a deposit but the funds are still not in my account. What should I do?

The first thing that players need to do is to check whether the funds were deducted from their account and contact Customer Support. The customer agent will be able to trace the funds. In some cases, they will need a copy of the transaction.

I have made a deposit but it failed. What should I do?

The casino doesn’t have information from the payment providers why some deposits have failed. Anyhow, most of the failed deposits happen due to any of the following reasons:

  • The Player has supplied incorrect payment details. If the details don't match, the payment provider will automatically decline the transaction.
  • The Player has supplied an incorrect CVV2/CVC2 security number. When entering the three-digit number that is found at the back of the card should be correct.
  • A player who has insufficient funds to their account can't make a successful transfer to their account.
  • Players who have too many active cards at the same time may have trouble depositing to their accounts.

Can I change my payment method?

Players are allowed to have up to 5 different payment methods to fund their Spela account. To change the payment method, click on the Deposit button available on the top-right hand side of every page and select from the choices available.

Do I have to pay taxes on winnings?

It is the player's responsibility to know whether there is taxation on winnings in their jurisdiction.

What currencies are available at Spela Casino?

Spela has added different currencies for players to choose from. At this point, these are the currencies that are available USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, and UAH.

Players that reside in the UK can use GBP only. Another very important thing that players need to keep in mind is that once they link a currency to their account they can’t change it later on.

Total score7.1
Pros
+ High withdrawal limits
+ Mobile-friendly design
+ Multi currency
+ User-friendly
Cons
- No game filters

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