Vegas Hero Casino Review

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Vegas Hero
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Trusted by
Malta Gaming AuthorityUK Gambling Commission

About

Vegas Hero is an online casino that has been around since 2017. This is a fairly new casino, but it uses the most advanced technology and it is focused on the goal of delivering an innovative casino experience, which makes it one of the top casinos that players choose to play at.

Full background and info about Vegas Hero

Games

At Vegas Hero, you can play many different games because their portfolio is not only colossal but at the same time, it offers some of the best games possible. And, what is more, you can play most of the games in fun mode before you feel confident to deposit your funds and play for real money.

Withdrawals

Making a withdrawal from your account at Vegas Hero is super easy. You can use one of the following withdrawal methods, Visa credit/debit cards, MasterCard Credit Card, Neteller, Skrill, Online Bank Transfer, and EcoPayz.

Bonuses

There are plenty of bonuses available at Vegas Hero that you can take advantage of. All you have to do is to create an account at the casino and make a qualifying deposit. Keep in mind that you can have only one bonus active on your account.

Payments

You can use different payment methods to make both deposits and withdrawals at Vegas Hero. You can choose between, Credit card, Debit Card, Mobile Payment, and Electronic Voucher, so you can find the one that will work the best for you.

Account

Creating an account at Vegas Hero is a very simple procedure. Head to the website and click on the 'Play Now' button. You will have to fill in some personal details and in a couple of minutes, you can start playing at the casino.

Languages

Vegas Hero is a casino that is available in many different countries. For that reason, the website needs to be available in a couple of different languages too. You can change the website settings and change the language on the site. The available options include English, Swedish, German, Finish, Norwegian and Canadian French.

Countries

Unfortunately, players from certain countries will not be able to create an account at Vegas Hero. The reason for this is mainly because the casino doesn't have the necessary licenses to operate in some countries while in others gambling is considered to be an illegal activity.

Mobile

Most gambling platforms have created sites and apps that can be easily be accessed on a hand-held device. This move revolutionized online gambling, and now you can place a bet on your favorite game no matter what time of the day is or where you are at the exact point. You can easily use Vegas Hero Casino using your phone now.

Tips & Tricks

The most important thing when it comes to online gambling is to find a legit casino that you can trust. Vegas Hero is one that we can recommend. The casino has been around for a while which says a lot in this competitive industry, and it has all the necessary licenses to operate and to provide a safe environment for their players.

Live Casino

At Vegas Hero, you will find the best products from NetEnt and Evolution Gaming. You can enjoy games like Live Blackjack, Live Roulette, Exclusive Blackjack, and Live Dreamcatcher from Evolution and many more.

Promotions & Offers

Vegas Hero attracts new players with a very generous welcome offer. You can enhance your balance the first four times you make a deposit. This is a great opportunity, especially for new players who are looking forward to trying out some more games at the casino.

Responsible Gaming

Gambling, though a fun activity, it can still harm some players. Gambling addiction is a serious issue and it should be treated as such. If you or someone you know is dealing with gambling addiction you should seek professional help.

Software

Vegas Hero has partnered with some of the best software providers to bring the best games your way. So once you join the Vegas Hero family you can find games from the following software providers, Evolution Gaming, Microgaming, NetEnt, Nyx Interactive, Play'n Go, and Quickspin.

Support

Vegas Hero is an online casino with great ability to take care of questions asked by the players. They are fast when responding to questions from all over the playing community. One critique of Vegas Heros have however been that their customer service is only open between 08:00-11:45 daily. If you ask a question after their customer service open hours you can expect to be answered the day after your question is asked.

Deposits

At Vegas Hero, you can find some of the most used payment methods to deposit to your account. The casino cooperates with Skrill, Neteller, and Ecopayz, as well as with Visa and Mastercard.

Security

Vegas Hero utilizes a 128-bit SSL encryption, which is an industry-standard to protect all your details. All your personal and financial details are safe so you can have a pleasant experience at Vegas Hero without having to worry about your safety.

FAQ

How to play Roulette?

Roulette, even though it may seem like a very complicated game it is very easy to play. This is one of those games where you can place your chips somewhere on the table and hope that you have predicted the bet right. If you win, that is usually beginners' luck, and if you want to continue winning then you should learn a thing or two about the game.

The first thing that you need to learn is the table layout and the different bets you can place. We assure you that your enjoyment will be greater once you learn what you are doing. Roulette is one of those games that it takes practice, and the great news is that you can play the game in a fun mode before you decide to place real money bets. This will allow you to learn the games and to develop a strategy.

How to play Blackjack?

Blackjack is another very popular game you can play at Vegas Hero Casino. The game is very simple to play, and once you learn how to do it and how to win you will truly enjoy it. The game aims to beat the dealer by getting a hand closer to 21, higher than the dealers without going bust.

The best hand in this game is when you receive an Ace and a 10, or a face card and this is called Natural. If you or the dealer gets a hand like this, the round ends here. The game starts with all the players placing their bets, and receiving two cards each. Once you see your cards, you can decide to stand or to hit, and get an additional card.

How to play Baccarat?

Baccarat is a game that is played with multiple decks of cards, and unlike Blackjack, the cards are dealt with simultaneously to the player and the banker. The game aims to create a hand that is closer to 9, without going bust. You can either bet on your hand, or the banker`s hand. Keep in mind that in the long run, the banker will have more wins than the player.

What is Live Casino?

Live Casino is the ultimate hit when it comes to online gambling. With Live Casino games, you have the opportunity to play your favorite game from the comfort of your home with a live dealer. The games are streamed from inside a land-based casino or a studio. Live Casino games can range from classics like Baccarat, Blackjack, and Roulette, to modern Live Dealer formats such as Dream Catcher.

You can talk with the dealer about the rules and your strategy and you can even use the chat feature to talk with the other players at the table. This gives the social element of the game and makes the experience even more exciting.

What is the chat window used for?

When you play live games at Vegas Hero, you have the option to communicate not only with the dealer but with the other players as well. The dealers are professionals and they will answer all your questions regarding the game you are playing and they try to make the experience more fun for you.

Can the live dealer help me with my account?

The live dealer will be happy to answer all your questions regarding the game you are playing. They don’t have any access to your account so they can`t answer anything regarding your account. You need to contact customer support if you have issues or queries regarding your account.

How long does it take to receive my withdrawal?

This mainly depends on the payment method you are using to make a withdrawal in the first place. Vegas Hero tries to process withdrawals as soon as possible because they know you are anxious to receive your winnings. After your withdrawal is released, it depends on your payment method when you will receive your payment.

How long does it take to verify my account?

Once you send all the necessary documents your account will be verified within 72 hours. When your account has been verified, you will receive an email confirming that.

What is GAMSTOP used for?

GAMSTOP is a non-profit organization that helps players who reside in Great Britain control their gambling. You will have to sign up for the services of GAMSTOP, and once you do they will prevent you from using any gambling website for the period you select. Registering for GAMSTOP is very simple, you just have to head to their website at www.gamstop.co.uk and enter some personal details.

I want to self-exclude myself from gambling. How can I do that?

Taking a break from gambling is sometimes a good idea, especially if you believe that you are developing unhealthy habits. We have said on numerous occasions that gambling is a fun activity, but sometimes it can take a negative turn.

This is when the self-exclusion is a great option that you need to take advantage of. You can choose to close your account for a minimum of 7 days up to a year. Once you confirm your choice, you will be automatically logged out of your account and you can log back in once the self-exclusion period is over.

Can I change some personal details on my account?

If you have entered some incorrect details you can, later on, change in the following way. Head to your account and select the profile tab. You can alter all details except for your name, date of birth, and country of residence. This information can`t be changed due to security reasons.

What to do in case I forget my registered email address?

You can contact customer support if you have forgotten your registered email address. You can do that by using the live chat feature or you can send them an email at support@vegashero.com.

Is it possible to check my transaction history?

When you head to the Transaction tab under My Account you can check your account activity. If you need any further assistance you will have to contact Customer Support.

Can I turn off my subscription to newsletters?

Yes, if you no longer want to receive email updates you can click on the Unsubscribe button you can find on one of the emails the casino has sent to you. Another option is to update the My Notification section under the My Account tab.

Is the Vegas Hero website licensed?

Vegas Hero has all the necessary licenses to operate. Their website is managed by Genesis Global Limited which is incorporated under the laws of Malta (C65325) at registered address Level 6A, Tagliaferro Business Centre, Gaiety Lane, High Street, Sliema, SLM 1549, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with license number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with license number 000-045235-R-324169-007.

Is it safe to send my documents to the casino?

Yes, all your personal and financial information are kept safe. They are only accessible by senior security personnel. From the moment you log into your account all the communication between you and the casino is protected by using the industry-standard encryption technology.

Why does the casino need so much personal information?

The casino is obligated by law to have all your personal information. They will not use your details unless you have confirmed that you are happy for the casino to use it. If you want to know more why the casino needs all your information you can review the Privacy Policy.

How to deposit to my account?

Depositing at Vegas Hero is very simple. You can see the Deposit button on the top right-hand side of every page. Simply choose the deposit method that suits you the best and follow the simple instructions.

You can make a deposit using Visa, MasterCard, Skrill, Neteller, Paysafe, or Bank transfer, just to name some. If you have any difficulties when you are trying to make a deposit you should contact Customer Support and they will be happy to help you.

How long does it take for the deposit to reach my account?

Most deposit methods offer an instant transfer of funds, but if you want to check in more details you can head to the cashier section and find all the necessary information.

I made a deposit but the funds haven’t reached my account yet. What should I do in a situation like this?

There is nothing to worry about here. If the funds are not reflecting in your account yet, you need to check whether the funds were deducted from your account, and then you should contact customer support. They will look into the issue and contact you as soon as they have an answer. In some rare cases, they may need you to send them a copy of your transaction so they can further investigate with the payment provider.

Is my money safe with the casino?

All information sent to and from the casino is encrypted and no one can read them besides the person they were intended for. Privacy and security are a top priority at Vegas Hero, so you can rest assured that they will not misuse your details or share them with a third party.

What currencies can I use to deposit and withdraw funds at Vegas Hero?

At Vegas Hero you can use one of the following currencies: USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, and UAH. Keep in mind that players from the UK can use GBP only. Another very important thing to remember is that once a currency is linked to your account, you can`t change it later on.

I can\`t withdraw from my account. Why is that so?

A withdrawal can fail for many reasons but the most common ones include:

  • You probably haven’t verified your account.
  • You are trying to withdraw more than you have available in your account.
  • You have entered the bank account incorrectly.
  • You still have an active bonus in your account.

If all the information mentioned above is correct and the problem persists, then you should contact Customer Support for further assistance.

Do I have to pay a fee when I make a withdrawal?

There is a fee involved and it is usually not more than 2%. The amount may be less in some cases and you will be notified of the amount upon processing your withdrawal.

Can I cancel my withdrawal request?

Once you request a withdrawal, your funds will be pending, and during this time you can reverse the withdrawal. All you have to do is to head to the Pending Withdrawals tab under My Account.

What is a bonus?

A bonus is kind of a reward from the casino. When you create your new account you are entitled to a welcome bonus, this usually comes in a form of a match deposit or free spins. Usually, when you receive a bonus from the casino they expect you to play those funds at their casino.

So, to protect themselves they put the wagering requirements to each bonus they award. This is the number of times you have to play through the bonus funds before you would be available to make a withdrawal of your funds.

Can I decline a bonus?

You don’t have to claim the welcome bonus if you don’t want to. You can surrender a bonus only if you haven’t placed a bet. To do that, you need to go to the Balance and Bonus tab and click on the ‘Forfeit’ button.

Can I play all the games with the bonus funds?

You can play most of the games with bonus funds. The only thing that you need to keep in mind is that not all the games will contribute towards meeting the wagering requirements in the same way. Sometimes, there are some restricted games too, so for that reason, we advise you to check the Terms and Conditions of the bonus even before you accept it.

Is there a way to know that the games are fair?

Vegas Hero is a casino that has been on the market for a very long time. In this competitive industry, you need to be fair to stand the test of time, and Vegas Hero is one of those casinos that have their player`s best interest in mind. The casino has been tested on regular basis by third-party agencies. This is another proof that the games are random and fair and that no one can alter the outcome of any game.

Can I play some games for free?

Yes, most of the games at the casino can be played in fun mode. This means you can play the game of your choice, but the only downfall is that you play with virtual money so you won`t be able to make a withdrawal at the end of your session.

I can\`t log in to my account. Why is that so?

When you can`t log in to your account, that is probably because you are entering your details wrong. Make sure that Caps Lock is not turned-on on your keyboard. This is the usual mistake that players make. If that is not the issue, then we advise you to contact Customer Support and they will help you recover your login details.

From which software providers can I play games at Vegas Hero?

At Vegas Hero, you can find games from the following software providers Net Entertainment (NetEnt), Microgaming, Quickspin, NYX Interactive, Play'N Go, and Evolution.

What happens if I lose an internet connection while I am playing?

It is possible to lose internet connection while you are playing a game at Vegas Hero, but there is nothing to worry about. The casino will pause your game and store your game status on their secure server. You will not lose money and the next time you log in you will continue from where you stopped.

Affiliate Program

Vegas Hero offers an affiliate partnership to anyone who wants to promote their website. This is a great way to earn some cash while you are having fun and doing something you enjoy doing. All you have to do is to promote the casino and send players to their website.

Total score8.0
Pros
+ Mobile friendly
+ Live chat
+ Wide selection of live casinos

Quick casino facts

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