CookieCasino Review - FAQ

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FAQ

We have collected all frequently asked questions about Cookie Casino. Check them out!

Can I play live dealer games on mobile?

Yes, players can launch any live dealer game they want on their mobile device since they don’t require any additional software to operate. The only thing that players will need is a decent internet connection.

Is playing online games different from playing at a land-based casino?

Playing online games is very similar to playing traditional games at a land-based casino. Almost everything is the same and the only difference is that online casinos are more convenient and can be accessed at any time, while land-based casinos may be located far away and not be easily accessible.

Are live dealer games actually live?

Yes, live dealer games are streamed from a studio or a real live casino, directly to the player's device. Players will be able to see the croupier deal the cards or drop the ball on the spinning wheel in roulette.

Are online casinos rigged?

Cookie Casino has all the necessary licenses to operate. This means that the casino is regularly tested and all their games are fair and secure. So, as long as players deposit funds and play at Cookie Casino they can rest assured that they are safe, and they can feel comfortable while playing their favorite games.

How does online Blackjack work?

When playing online Blackjack, players need to play against the casino which acts as the dealer. The rules of the game are almost the same, and to win the round a player needs to beat the dealer.

Is Blackjack a game of luck?

Almost all the games at a casino are games of chance, and so is Blackjack. The best strategy that players can employ to improve their chances of winning is to learn the rules of the game. There are many different variants available at Cookie Casino and some of them include the following titles European Blackjack, Spanish 21, Blackjack Switch, Pontoon, Face-Up 21, and Blackjack Surrender, just to name some.

Do roulette systems work?

Truth be told, online casino games can't be beaten. It is impossible to predict the outcome of the game because the outcome of the previous spin does not affect the next one. The game uses a Random Number Generator to create a winning number.

Can I play games online for free?

Yes, almost all the games at the casino are available in fun mode. This is a great way to learn the rules of the game without spending any money. Also, players can practice and develop their strategies.

What are the best bets in roulette?

There are two types of bets in roulette, inside and outside bets. Inside bets offer the best payouts, but the chances of winning these bets are really small. Outside bets, on the other hand, offer better chances of winning but the payouts are really small. Players who are beginners should focus on outside bets because these bets will offer them more stable gameplay where they win some and lose some.

What types of games can I play at Cookie Casino?

Cookie Casino has a reach portfolio and players can find all the games that are available at online casinos. Some of the most popular games are online video slot games, and there are a lot of different titles available here. Players can also find different variations of roulette, blackjack, and poker, just to name some.

Why should I play at Cookie Casino?

Cookie Casino is a licensed casino that offers a great experience for its players. They can rest assured that all the games are fair, and they can find different variants of their favorite games. From the moment the casino was launched it was a huge success, and they are still adding new titles.

How to win at an online casino?

There is no one true answer to this question. Some games require skill while others don’t. Players need to find the game that they are comfortable with and at least learn the basic rules of it. That is one of the best strategies they can employ to improve their chances of winning.

Can I play casino games on mobile?

All the games at Cookie Casino are available on mobile. So players can access their account on their hand-held device and play their favorite game whenever they want. At this point, there isn’t an app that players can download, but they can access their account using a browser.

Do slots pay differently depending on the time of the day?

This is a common myth, and there is no way that a player can predict the outcome of the game no matter what time of the day is. Almost all the games use a random number generator that works according to a certain algorithm. This will determine which combination will appear on the screen. It is impossible to predict the final result since these games are completely random.

What makes a game to be popular?

Everyone has a game that they prefer to play and this is completely individual. Some players like to place a couple of bets when they have some time to spare while others are very serious about gambling. Anyhow, several factors make a casino game stand out in the crowd. Here are some of them:

Good RTP percentage – games that have a return to player that is closer to 100% offer better chances of winning.

High-quality graphics – some players love simple games like slot machines, while others like good graphics and animations that make the games a lot more fun and exciting.

Which are the best game providers?

New games are getting better and better with each year and this is thanks to software providers. The online gambling market is a competitive one and software providers strive to come up with new and innovative games. The most important rule here is that quantity is not better than quality, so some software providers launch few but good quality games. Some of the most popular software providers include NetEnt, Betsoft Gaming, Microgaming, Play’n Go, and Yggdrasil, just to name some.

Do new games have better RTP than classic ones?

Some new games have a better RTP than others, and to get a true answer to this, players need to compare both new and classic slots.

What is the difference between progressive jackpots and non-progressive jackpots?

The non-progressive jackpot consists of a fixed amount that can be won using a specific combination or in a bonus game, while the progressive jackpot doesn’t have a fixed amount. Every time a player plays a particular slot, a certain percentage of the income goes to the prize pool and one lucky winner will grab the life-changing sum.

How does Live Dealer Baccarat work?

Live Dealer Baccarat is a great option that players can find at Cookie Casino. Baccarat is a really simple game that players will have no trouble learning the rules of. Here, players will not play against the software, instead, they will play against the dealer. The great news is that players can also chat with the dealer which adds a social element to the game. These games are really popular because they offer the closest experience to a real casino.

How to get in touch with customer support?

The easiest and most convenient way to get in touch with customer support is via the live chat feature. They are available 24/7 so players can contact them whenever they need assistance.

What happens if I forget the Cookie Casino bonus code?

Players need to enter the bonus code when they make their deposit to claim the offer. Anyhow, it is possible to forget to enter the code. In this case, we advise players to contact Customer Support and they will help them if possible.

Is there a maximum bet I can place when trying to meet the rollover requirements?

Yes, the maximum bet players can place when playing with bonus funds is limited to $5. Players who wager sums that are larger than the amount allowed will not count towards meeting the wagering requirements.

How to set deposit limits to my account?

Players can go to the Personal Limits tab and there they will be able to set up limits. There are a couple of different limits available including loss limit, bet limits, and session limits.

Does Cookie Casino accept New Zealand currency?

Yes, players from New Zealand can use their local currency to deposit to their accounts.

When can I withdraw my free spins bonus?

All free spins come with wagering requirements, which in this case are 40 times. Players need to wager the free spins winnings 40 times before they will be able to make a withdrawal of their winnings.

Does Cookie Casino offer a VIP program?

Cookie Casino has one of the most rewarding VIP programs ever. Players have 30 different levels to explore and once they reach the highest level they will get a reward that goes as high as $100.000.

Does Cookie Casino offer a live casino bonus?

At this point, players can take advantage of the very generous welcome bonus. Unfortunately, this bonus can’t be wagered on live casino games. Anyhow, we advise players to regularly head to the casino’s website and if there is a live casino bonus available they will receive a notification.

What is bonus wagering?

Wagering is betting a certain amount of money. Almost all the bonuses at the casino come with wagering requirements, which means, players need to place bets before the bonus money becomes real money. At this point, the welcome bonus comes with 40 times wagering requirements, and once the bonus is wagered, players can make a withdrawal of their winnings.

What is the minimum age to play at Cookie Casino?

Cookie Casino accepts players who are of legal age to play at an online casino. Each jurisdiction has different minimum age, but in most countries, it is fixed to 18, while in others to be of legal age means to have at least 19 or 21 years.

How to create an account?

Players who want to play games at Cookie Casino need to create an account first. All they have to do is to click on the Sign-up button on the top right corner of the screen and follow the simple instructions. They need to fill in some personal information like address, date of birth, and email. The final step is to confirm that they are of legal age to play and confirm the registration.

What are some of the most popular games at Cookie Casino?

Cookie Casino has a reach gaming portfolio where players can find different kinds of games. Some of the most popular games include the following Valley of the Gods, Bonanza, Legacy of Dead, Victoria Wild, and The Secret of Ba, just to name some.

Does the casino have a reward program?

Cookie Casino awards players who place regular bets at the casino. For each $12.50 they wager, they will earn 1 CP, and once they accumulate points they can exchange them for cash.

Are there any banking fees?

Cookie Casino doesn’t charge any additional fees when players deposit funds or withdraw their winnings.

What is the minimum amount I can withdraw?

The minimum amount players can withdraw will depend on the payment method they choose to use. To get specific information, they should head to the Cashier and next to each payment method they can find all the necessary information. In general, the minimum amount players can withdraw is limited to $20.

Can I close my account at Cookie Casino?

Players have the option to temporarily close their account and to permanently close it. It comes without saying that once an account is permanently closed, it can’t be reopened again. For that reason, we advise them to contact Customer Support first and a customer agent will help them make the right decision.

Does Cookie Casino accept players from the US?

At this point, Cookie Casino doesn’t accept players from the US, but if this changes in the future, players will be notified.

Can I create more than one account at the casino?

Players are allowed to have only one account at Cookie Casino. Anyone who creates multiple accounts to take advantage of the welcome bonus will have all their accounts suspended.

How to pass the verification procedure?

Players need to pass the verification procedure to be able to withdraw their winnings. To do that, they will have to send copies of legal documents. Once the casino reviews the documents and approves them, players can request a withdrawal.

Pros
+ VIP rewards
+ Scratchcards casino
+ Random prizes offered

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